Since 19 June 2026, the EU withdrawal button is a legal requirement for almost every business that sells to consumers online. In short, if a customer can buy from you in a few clicks, they must be able to cancel just as easily. This guide skips the legal jargon and focuses on what you actually need to build.
A new digital withdrawal obligation reaches online consumer contracts from 19 June 2026 in Italy. From that date, any business that signs distance contracts with consumers through a website or app must give them a built-in way to cancel online, on the same platform where they bought. In Italy, the new Article 54-bis of the Consumer Code spells out exactly what that has to look like.
