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Italy adopted the decree implementing the Omnibus Directive with significant new obligations for eCommerce online sales and considerably increased sanctions.
With a considerable delay, Italy has finally implemented the Omnibus Directive (EU) 2019/2161, which has now been published in the Official Gazette and will come into force on April 2, 2023. It represents a substantial change for online sales.
In the world of online sales, the European Union’s Omnibus Directive 2019/2161 marks a significant breakthrough in consumer protection and regulation of eCommerce by amending four existing directives, such as Directive 93/13/EEC on consumer contracts, Directive 98/6/EC on consumer protection against price indications on products, Directive 2005/29/EC on unfair commercial practices, and Directive 2011/83/EU on consumer rights. The changes made by this legislation significantly impact online sales, particularly regarding unfair commercial practices, misleading advertising, and consumer protection.
The main changes include.
- the indication of prices;
- the controls to be implemented to avoid false reviews;
- transparency in the ranking and positioning of goods and services offered;
- the sale of products by non-professionals;
- the right of withdrawal; and
- the remedies available to consumers to challenge the conduct of professionals and the penalties that have significantly increased.
In this infographic, we have illustrated in legal design style the main changes that may be of interest to any business:
On a similar topic, you may find interesting the article “New rules on European consumer sale and warranty terms effective from Jan 2022 need urgent actions,” which addresses the most relevant recent changes to consumer protection regulations.